GravityX Membership Refund Policy

We understand that circumstances may change, so GravityX has established the following refund policy to ensure that top-up members can request a refund under specific conditions.

1. Refund Eligibility Top-up members may qualify for a full or partial refund if they meet one of the following conditions:Personal injury: The member is injured and unable to participate in GravityX activities for a period exceeding two months.Severe illness: The member is suffering from a serious medical condition and is unable to participate in GravityX activities, with proof of the condition.Pregnancy: The member is pregnant and unable to participate in GravityX activities for a significant period.

2. Refund Request Process All refund requests must be submitted in writing, along with supporting documentation (e.g., a doctor’s note). Requests should be sent via email to admin@gravityx.co.nz, and we will process the request within 14 business days of receipt.

3. Refund Calculation Refunds will be calculated based on the regular value of the remaining top-up balance, not on any discounts or bonus credits received during the top-up. We will deduct the value of the portion used and refund the remaining unused balance.Refunds will be based on the actual amount paid during the top-up, excluding any bonus credits given as part of the promotion. For example, if a member received bonus credits upon topping up, those bonus credits will not be included in the refund calculation.

4. Refund Method Any refunds will be returned to the original payment method or another method determined by GravityX at our discretion. The membership will be canceled once the refund is processed.

5. Non-Refundable Situations Refunds will not be issued in the following cases:If bonus credits have been used but the refund conditions are not met.If the membership has been canceled and does not qualify for a refund.If the member chooses not to use the remaining balance without meeting the refund eligibility criteria.